Refund policy

Our refund policy is designed to ensure customer satisfaction while maintaining fairness and transparency. We understand that sometimes circumstances change, but we also need to uphold certain guidelines to manage returns effectively.

1. Eligibility for Returns and Refunds:

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving your order to initiate the return or refund process.

b. Incorrect Item Received: If you receive an incorrect item, please notify us within 7 days of receiving your order, and we will arrange for the correct item to be sent to you or issue a refund.

c. No Change of Mind Policy: We do not accept returns or offer refunds for change of mind. This means that if you simply change your mind about a product or service, we are unable to process a refund.

2. How to Initiate a Return or Refund:

a. Contact Customer Support: To initiate a return or refund, please contact our customer support team via email at sales@personalityplates.com.au Provide your order number and a detailed description of the issue.

b. Return Authorization: Once your request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product. Please ensure the item is securely packaged and includes the RA number on the packaging.

3. Refund Process:

a. Defective or Damaged Products: For defective or damaged products, we will either replace the item or issue a full refund, including any shipping charges incurred.

b. Incorrect Item Received: If you received the wrong item, we will send you the correct item at no additional cost, or if you prefer, we will issue a full refund, including any shipping charges incurred.

4. Refund Processing Time:

Refunds will be processed within 3 business days of receiving the returned item and will be issued using the same payment method used for the original purchase. Please allow additional time for the refund to appear in your account, depending on your bank or credit card issuer.

5. Exceptions:

a. Customized or personalized items may not be eligible for return or refund unless they are defective or damaged.

b. Perishable or consumable items may not be eligible for return or refund unless they are defective or damaged.

6. Contact Us:

If you have any questions or concerns about our Refund and Return Policy, please don't hesitate to contact our customer support team at sales@personalityplates.com.au